Arca

Get a payment card, manage your funds, make cash transactions and cashless payments.

You can familiarize yourself with the terms and conditions of Arca cards provided to non-residents of the Republic of Armenia here.

Main Terms

Additional Terms

Documents

Archive

N	Arca - valid from 03.03.2025	AMD	RUB********
1. General commission fees
1.1	Card provision (issue)*******	free	service is unavailable
1.2	Card provision (issue)***** for additional services********	7000 AMD	service is unavailable
1.3	Card service fee, if as of the end of the last calendar month the average daily balance of the card is above 60000 AMD	free	free
1.4	Card service fee, if as of the end of the last calendar month the average daily balance of the card is above 60000 AMD *	400 AMD per month	400 AMD per month
1.5	Card account minimum balance	-	-
1.6	Attached card service fee	200 AMD per month	200 AMD per month
1.7	Cash withdrawal fees***
1.7.1	- via ATMs of the Bank	0% for transactions up to 100000 AMD per day and 0.5% for transactions over 100000 AMD and the following transactions	0% for transactions equivalent to 15000 RUB per day (calculated at the sell rate of the Bank as of the transaction settlement day) and 0.5% for transactions over 15000 RUB (calculated on the same basis) and the following transactions
1.7.2	- via cash terminals of the Bank	1.0%	1.0%
1.7.3	- via ATMs of other banks – members of ARCA system	0% for transactions up to 100000 AMD per day and 1.0% for transactions over 100000 AMD and the following transactions	0% for transactions equivalent to 15000 RUB per day (calculated at the sell rate of the Bank as of the transaction settlement day) and 1.0% for transactions over 15000 RUB (calculated on the same basis) and the following transactions
1.7.4	- via cash terminals of other banks	1,5% min 1500 AMD	1,5% min 1500 AMD
1.7.5	- via ATMs of other banks	1,5% min 1500 AMD	1.5% min 1500 AMD
1.7.6	- via cash-desks of the Bank without presenting the card (also applicable in case of closing the card and the card account)	According to tariffs of cash transactions of individuals
1.8	Fee for crediting the card account
	- up to 200 000 AMD (or equivalent currency) via the Bank’s cash-desk*****	0.5% min 100 AMD	0.5% min 100 AMD
	- above 200 000 AMD (or equivalent currency)	free	free
	- Card account replenishment via non-cash transfer	According to the bank transfers and payments tariffs and terms for individuals
	- Card account replenishment via ATMs of banks serviced by ARCA Processing Center (Cash-in)	1%	1%
	- Card account replenishment via ATMs of banks not serviced by ARCA Processing Center (Cash-in)	1,5%	1,5%
1.9	Annual simple (nominal) interest rate calculated to the card account balance**
	- As of the end of day the balance is above or equal to 5,000,000 AMD or 750000 RUB	2%	2%
	- As of the end of day the balance is less 5,000,000 AMD or 750000 RUB	0%	0%
1.10	Fee for non-cash payment for goods and services by cards via payment terminals	0%	0%
1.11	Cash-back

*Annual simple (nominal) interest rate is the tariff based annual interest rate, according to which the Bank calculates the interest payable to the Client.

Example: 1000 AMD * 5% = 50 AMD for 365 days

The annual percentage yield (APY) is the percentage that a person will receive as a result of a simple interest rate over the 365-day period of 1,000 drams and the interest capitalization and payment frequency.

The annual percentage yield of the deposit is the amount received from the calculation of interest payable at annual interest rate.

The procedure for calculation of annual percentage yield is defined by Regulation 8/02 of the Central Bank of Armenia "On calculation of annual percentage yield of bank deposits".

The Bank shall pay the interest to the Client's account quarterly. According to the RA law "On income tax”, the Bank acts as the tax agent of the depositor through collecting and transferring to the state budget the amount of payable income tax.

**Documents and/or information with an expired maintenance term in accordance with the legislation of the Republic of Armenia shall not be provided to the Bank's clients.

***The new cash withdrawal system operates as follows:

The client can withdraw up to 100000 AMD per day via each ATM without paying a commission fee. For each transaction exceeding 100000 AMD, a commission fee is charged, which is set for the ATM where the transaction takes place. For example, the client withdraws 70000 AMD via ATM of another bank serviced by ArCa system, after which he withdraws 50000 AMD via ATM of Ardshinbank on the same day, and 30000 AMD via ATM of another bank serviced by ArCa system. In this case, the client will be charged 70000*0+50000*0.5%+30000*1%=550 AMD.

*****In case or in the process of insolvency of the Bank's self-service devices (terminals) or inaccessibility of the service for replenishment of accounts and cards at the Bank via those terminals, as well as for the Bank branches (CSD) not furnished with such devices, the tariff is set 0 (zero) AMD.

*******An additional fee of AMD 50,000 is set if the client is identified remotely, without physically visiting the Bank for opening an account, issuing or reissuing a card. In the case of providing several cards or accounts with remote identification to the customer on the same day, one additional payment is applied.

********Tariffs are applied to previously issued cards. New cards are not provided (issued).

********* Applicable for cards issued since 01.11.2022.

**********As part of additional services, payment card insurance is provided with an insurance amount of AMD 200000 for a period of 1 year.

In addition to what is specified in these tariffs, additional service commissions may be applied by the servicing bank for cash withdrawal transactions.

Personal Identification Number (PIN-code)

1. The PIN-code is intended for personal use and is a means of protection against unauthorized use of the payment card and identification of the Customer.

2. The process of creating and providing a PIN-code to the Customer provides for confidentiality, while the PIN-code can be known only to the cardholder to whom it was provided.

3. The cardholder may receive the PIN-code in a signed envelope or via SMS. Upon receipt of the PIN-code in a signed envelope, the cardholder must check and make sure that the PIN-envelope is handed to him/her in an intact form, in connection with which a corresponding document is signed. The Customer receives a one-time PIN-code via SMS after inserting the card into the Bank's ATM and pressing the button "Receive one-time PIN-code". The Customer is obliged to immediately enter the one-time PIN-code received by SMS and generate a new PIN-code. The Bank has the right to independently determine the method of providing the PIN-code.

4. The cardholder is obligated to ensure the confidentiality of the PIN-code and its inaccessibility to third parties on the basis of the security objectives of the card. The Bank is not liable for the illegal and unauthorized use of the card due to the disclosure (provision) of the PIN by the cardholder to third parties.

5. The PIN-code of the payment card is not used for making transactions on the Internet or other contactless transactions. Therefore, the cardholder does not have to enter his PIN-code when making transactions on the Internet or other contactless transactions.

6. The cardholder may change his/her PIN-code via SST. The financial and legal consequences of changing the PIN-code via SST shall be borne by the cardholder.

7. If the cardholder has confidence or doubts that the PIN-code has become available to third parties, it is necessary to immediately apply to the Bank for blocking the payment card and re-generating a new PIN-code via the servicing SST.

8. If the PIN-code is incorrectly entered 3 times iteratively, regardless of the intervals between them, the payment card is automatically blocked and the card is assigned a status for confiscation, i.e. the card shall be confiscated.

9. To unblock the card, the cardholder shall call the Bank or the processing center, after which, if there are sufficient grounds for identifying the cardholder, the card is unblocked.

10. Payment cards confiscated via SST are provided to cardholders as follows:

10.1 if the cards have been confiscated by the Bank's ATMs, they are issued within 5 working days from the date of their confiscation.

10.2 if the cards have been confiscated by ATMs of Arca payment system member banks, the cards are issued at the head office of the Bank within 3 working days from the date the Bank receives these cards.

10.3 if the cards were confiscated by ATMs of banks - not members of the Arca payment system, the cards are issued in accordance with the procedure established by the applicable internal regulations of the given bank, and the Bank is not responsible for liquidation of the card by the given bank.

11. The Bank is not liable for issuing payment cards confiscated at ATMs of other banks.

12. If the Customer does not apply to the Bank within 30 calendar days from the date of confiscation of the payment card, the Bank may liquidate the card.

13. Provision of the confiscated card shall be affected upon a visit to the Bank and identification of the cardholder or the person authorized by him. With the permission of the Bank, the confiscated payment card may be issued to the cardholder or his authorized person also by the bank that confiscated the card.

14. In case of impossibility to issue a confiscated card, the cardholder may apply to the Bank for re-issue of this payment card number.

Obligations of the Bank and the cardholder

The Bank is obliged to

1. Send a new issued or reissued payment card to the cardholder or make it available for receipt at the Bank's branches in the order and terms provided for in clause 3.3 of these Rules.

2. Service the payment card in accordance with the rules of payment and settlement systems Visa International, MasterCard Worldwide, Arca, Mir and the Contract.

3. Provide the cardholder with card account statements in a 30-day period in the manner specified by the latter.

4. Credit funds to the cardholder's card account in cash or cashless no later than on the next banking day after receipt of an appropriate instruction (including documents received from payment and settlement organizations and processing company).

5. Write-off funds from the card account in cash or cashless not later than on the next banking day after the Bank receives the corresponding order (including documents received from payment and settlement organizations and processing company).

6. Carry out the process of disputing transactions in the manner provided for in clause 8.1 of these Rules.

7. Upon receipt of a notice of loss of payment by the cardholder, suspend the operation of this card.

8. Accrue (accumulate) interest to the balance of the card account and pay interest in the manner provided for in clause 4.11 of these Rules.

9. Not disclose information about the cardholder, which constitutes banking secrecy, in accordance with the procedure stipulated by the RA legislation and the Contract.

The Cardholder undertakes

1. Upon completing the application-offer, provide reliable information about himself/herself and the person duly authorized to perform a specific transaction.

2. Carry out operations only within the balance of the card account (credit limit) or within the authorization and payment limits.

3. Pay the Bank all payments and penalties related to the payment card and servicing the card account, as stipulated in the Contract and rules of payment systems Visa International, MasterCard Worldwide, or Arca.

4. Replenish the account in case of overdraft on the card account within 30 days; if the payment card is credited, repay the overdraft amount and accrued penalties as per the loan contract.

5. Liquidate the payment card within 5 working days in the event of its termination.

6. In the event of loss of a payment card or adjacent cards, or suspicion that the requisites and/or PIN-code became known to third parties, notify the Bank to suspend the card.

7. If previously lost payment cards or adjacent cards are found, liquidate them.

8. Not dispute transactions made by entering the PIN-code, based on the claim that these operations were not performed or authorized by him/her.

9. Keep for 6 months the checks issued for transactions made by payment card and adjacent cards and transfer them to the Bank in case of disputes.

10. File disagreements or complaints against transactions in the manner and time limits stipulated in clause 8.1 of these Rules.

11. Within 10 calendar days, notify the Bank of changes in phone number, place of work, residence, or other previously provided personal data.

12. During the performance of operations, provide an identity document upon request of the servicing Bank employee.

13. If there are claims against the quality of goods or services at points of sale, first address the issue with the seller/service provider before contacting the Bank for dispute resolution.

14. At the Bank’s request, pay all expenses incurred by the Bank related to the return of disputed amounts.

15. Not transfer a payment card, adjacent cards, or the PIN-code to third parties.

16. Not demand compensation from the Bank for possible losses due to currency exchange rate fluctuations during transactions and settlements.

17. Agree with the procedure and exchange rate stipulated in clause 4.5 of these Rules.

18. To fulfill obligations under the laws of foreign states and related changes, provide the Bank with required information, reports, and documents upon request, and cooperate accordingly.

19. In cases provided for in these Rules, liquidate the payment card by cutting or puncturing the magnetic strip and/or chip.

20. Strictly comply with the Contract.

Responsibility of the bank and the cardholder

1. The cardholder is liable for failure to perform and/or improper performance of obligations under the Contract.

2. Any damage inflicted on the Bank as a result of improper fulfillment by the cardholder of the obligations under the Contract shall be subject to full refund.

3. The Bank is responsible for maintaining confidentiality of all information regarding the cardholder, payment card and transactions in accordance with the RA legislation and the Contract.

4. The Bank shall not be liable for any conflict situations that have occurred outside its control, which are related to the failure to service payment cards (adjacent cards) by other banks or the malfunctioning of software and hardware devices of other banks (SST and terminals), as well as non-receipt of account statements due to software problems in the system of automated delivery of statements.

5. The cardholder is responsible for the execution of obligations under the Contract, regardless of the fact of absence of his/her guilt.

6. The Bank is liable for losses incurred by the cardholder as a result of unauthorized use of the payment card upon its loss, only in the event of receiving a notification of loss of the card and only for authorized transactions made after this, except for Stand-in operations.

7. The Bank is responsible for any authorized operation after the suspension of the payment card, except for transactions with Stand-in authorization.

8. The cardholder shall be financially responsible for unauthorized transactions performed using a payment card or adjacent cards or their details.

9. Failure to fulfill or improper fulfillment by the cardholder of obligations under clause 10.1.18 of these Rules may serve as a basis for monitoring the fulfillment by the latter of tax liabilities stipulated by the legislation of RA or foreign states, by other bodies and persons authorized for control transactions performed in the banking system when withholding funds from the cardholder.

10. The cardholder bears financial responsibility for all unauthorized and/or imperfect operations with the use of a payment card or its details and adjacent cards, if the card has not been blocked, except for operations with Stand-in authorization.

11. After receiving a notice from the cardholder about the closure of adjacent cards, the Bank shall not be liable for unauthorized transactions performed by the given card.

12. The Bank does not bear any liability (property, financial, etc.) for damage caused to the cardholder as a result of transactions with the evidence of forgery or fraud by third parties, and the damage caused to the cardholder is not reimbursed by the Bank.

13. The Bank shall not be liable for losses incurred by the Customer or for other negative consequences in the event that the Customer has not liquidated the payment card in the order established by these Rules.

14. The Bank does not bear the risk of fraud or any financial responsibility for performing operations on the cardholder's card if the latter, upon receiving an SMS-notification of his/her transaction, does not immediately notify the Bank of the fact that the transaction has or has not been performed by him/her.

15. In the event the cardholder in due course has applied to the Bank for the activation of the SMS-notification service and after which has not received notifications on transactions performed by the card, the risk of fraud for such operations shall be borne by the Bank, unless the transaction is confirmed by the cardholder or the claim of the latter is subject to rejection in accordance with section 8 of these Rules, in which case the cardholder is responsible for the financial consequences of the performed operations.

16. Provisions provided for in sub-clauses 11.1.14 and 11.1.15 do not apply if the confirmation of the operation by SMS has not been provided in time or not at all or the cardholder has not taken preventive measures due to communication failure or technical problems that have occurred with the communication operator or in case of other problems.

17. Prior to notifying the Bank of loss, theft, fraud (or suspected fraud) the cardholder shall bear responsibility for transactions made on the payment card, except in cases provided for in sub-clause 11.1.15 of these Rules.

18. The Customer is responsible for all losses inflicted on the Bank (including lost profit), and hereby irrevocably authorizes the Bank to directly write off the amount of losses from the Customer's bank accounts and use them to pay off these obligations.

19. The Bank is not liable for losses and damages incurred in the process of servicing the Customer as a result of suspension, termination of services provided by communication companies, payment and settlement organizations, system operators and other third parties, blocking (freezing) of funds on the basis of acts of state bodies, norms of international law, sanctions of international structures and/or foreign states, the influence of force majeure circumstances, action (inaction) of the Customer, as well as abuse of rights and excess of authority by the Customer. The Bank is also not liable for transactions made by the card in the event of death (liquidation), incapacity, insolvency or bankruptcy of the Customer, as well as in other similar cases, if the Bank has not received written confirmation of these facts, and such circumstance affected the Bank's behavior. Based on the requirements of the law, the Bank determines the sufficiency of documents confirming the relevant facts, solely at its own discretion.

Dispute of card operations

1. In case of problems arising from transactions performed on a payment card or its details (including excessively collected amounts, undelivered or unsubsidized goods or services, inconsistencies in delivered goods, etc.), the cardholder may, in the prescribed manner, apply to the Bank to dispute the transaction, if all possible means and ways of solving the problem directly in the sale or service point have been exhausted.

2. For disputing the transaction, the cardholder shall send a written application in accordance with the procedure established by the Bank. At the same time, the application can be submitted either personally in the Bank or by means of communication means, in accordance with clause 10.2.7 of these Rules.

3. A cardholder may protest against (dispute) operations committed by a payment card or a Priority Pass card that has not been resolved by him within 15 calendar days from the date of receipt of an account statement including this transaction and generated for a 30-day period. In the event that the operations are not disputed within the prescribed period, all transactions credited to the card account are deemed to be accepted by the cardholder and are not subject to further appeal, except for the case specified in clause 8.1.4 of these Rules.

4. The cardholder may file an application for disputing an operation carried out by his/her card no later than the 55th day after the date of receipt of the account statement, if documents supporting the impossibility of submitting an application within the period specified in these Rules are attached to the application thereto.

5. Upon receipt of a claim of the cardholder for unauthorized transactions, the Bank shall not later than the 90th day after the date of the claim:

* reimburse the cardholder the funds debited from the card account, or

* reject the claim of the cardholder for the refund of the disputed amount if:

a. the time limits for submission of a claim have been violated by these Rules, or

b. the cardholder has violated the provisions provided for in these Rules or the Contract, as a result of which unauthorized operations have been performed, or

c. the Bank has sufficient facts which serve as the basis for the disputed transactions to be treated as card fraud committed by the cardholder.

6. Under line "b" of sub-clause 2 of clause 8.1.5 of these Rules, violation of the provisions of the Contract is:

* Failure of the cardholder to undertake necessary or desirable measures to ensure the security of transactions on the payment card, including but not limited to, non-implementation or evasion of the actions provided for in clauses 4.6.6-Error! Reference source not found. of these Rules.

* Violation or improper execution by the cardholder of the provisions of section 7 of these Rules.

* Unblocking a card that has been suspended at the initiative of the cardholder pursuant to the provisions of subsection 7.4 of these Rules or on the basis of information available to the Bank, after which the fraud has been made.

* The violation of any provision of the Contract by the cardholder, action or inaction that does not comply with the provisions of these Rules, as a result of which an unauthorized transaction has been revealed.

7. In order to characterize the operations disputed under line "c" of sub-clause 2 of clause 8.1.5 of these Rules as fraud by the Cardholder, the transaction is considered to be sufficient, including operations using the PIN-code and not only.

8. The Bank shall not be liable for transactions made by a payment card or a Priority Pass card and authorized by the cardholder. However, if the cardholder appeals against such transactions, the relevant application requirements are examined in accordance with these Rules, RA legislation and the rules of the relevant payment and settlement systems. The Bank examines the cardholder's claims for the authorized operations, if they were submitted within 50 days after the offset of the transaction. In the event no claim is received for the disputable transaction within the specified period, all transactions credited to the card account are deemed to be accepted by the cardholder and are not subject to further appeal. In case of disputing such transactions, the Bank sends a response to the Customer within no more than 50 days, unless otherwise specified by the rules of payment and settlement systems. In this case, the operation is considered authorized by the cardholder in cases, and not only, when the transaction has been performed by entering a PIN-code and/or using the payment card data to perform secure transactions in the Internet environment (virtual card number, code, etc.) and (or) the personal data of the Customer (bank code) (information about which could not be available to third parties), via 3D Secure system, biometric data or the passcode generated by him/her in the mobile application of the Bank.

9. Upon receipt of the Customer’s claim, the Bank initiates the process of re-charging the amount of the transaction, except for cases when the rules of the relevant payment and settlement systems do not provide for the possibility of re-charging against the disputed transactions. The cardholder’s claim is rejected by the Bank as a result of the return of the amount claimed, if the task cannot be resolved in favor of the Bank, or the deadline for submitting the claim does not correspond to the terms of its execution, established by the rules of the relevant payment and settlement systems, except when the cardholder disputes an operation unauthorized by him and the claim is subject to satisfaction in accordance with clause 8.1.5 of these Rules.

10. In the event the disputed operation has been serviced by another bank, and the latter rejects the application for the return of the amount claimed, the Bank examines the response of the servicing bank and informs the Customer on the completion of the refund process, or suggests contacting the Bank to begin the second stage of disputing procedure in accordance with the rules of a corresponding payment and settlement system.

11. If by the request of the cardholder the Bank has transferred the relevant amounts to the Customer's card account, but the application has been subsequently rejected by the servicing bank or the appropriate payment and settlement system, the cardholder authorizes the Bank to charge the amount credited to his/her account without his/her additional consent.

12. In the course of examining the claim of the cardholder, the Bank may request additional substantiating documents from the latter.

Procedure, conditions, and terms for card reissuance

1. In case of loss or theft of the payment card, the cardholder can apply to the Bank for reissue of the payment card with new details (requisites).

2. The payment card shall be reissued according to the tariffs of the Bank within 4 working days after the receipt of the corresponding application.

3. The Bank may automatically make an urgent release of the payment card 2 months prior to the expiry thereof. Moreover, payment cards with a valid status upon release shall be subject to rerelease. If upon the urgent rerelease of the payment card this type of card is no longer issued by the Bank, the Bank may issue for the cardholder such a payment card that best suits the type and conditions of the reissued card. Moreover, in case of a fixed term rerelease, non-personalized cards shall be re-released as debit cards with the standard package of the same card type and served subject to the terms designed for that particular package

4․ Upon the expiry of the validity period of the payment card, the Bank shall automatically make an urgent reissue of the card in the following cases, unless otherwise provided by tariffs and conditions for the provision and maintenance of this type of card:

For debit (settlement) cards:

• If there is at least one transaction for debiting or crediting the account (with the exception of interest payment transactions) performed during 3 months preceding the month of making a decision on reissue of the payment card and (or)

• if an active credit line is linked to the payment card for the term of its validity.

For credit cards:

• If the term of the line of credit attached to the credit card exceeds the validity period of the payment card in effect

5․ If the cardholder does not wish to reissue a payment card, he must inform the Bank about it three months before the expiry of the card's validity period. If the cardholder does not notify the Bank in the manner prescribed by these Rules of his/her disagreement regarding the issuance of a payment card under clause 4.10.3 or servicing the issued card, then the relationship between the Bank and the cardholder continues in the manner prescribed by the Contract and these Rules․

6․ In case the payment card is unclaimed by the cardholder within 3 months from the date of its re-relase, the Bank may liquidate the re-released card

Effective mechanisms for managing and mitigating risks arising during card transactions

1. The fields on the front and back of the card (in particular, the card’s magnetic stripe) contain data about the payment card, which, if accessed by unauthorized persons, may lead to card fraud.

2. The payment card may be damaged due to changes in the temperature of the magnetic strip, the impact of physical force or other reasons. The card cannot be stored near mobile phones, household and office equipment. The Bank reissues the damaged card according to the current tariffs.

3. The cardholder is obligated to ensure the confidentiality of the PIN-code and its inaccessibility to third parties on the basis of the security objectives of the card. The Bank is not liable for the illegal and unauthorized use of the card due to the disclosure (provision) of the PIN by the cardholder to third parties.

4. The PIN-code of the payment card is not used for making transactions on the Internet or other contactless transactions. Therefore, the cardholder does not have to enter his PIN-code when making transactions on the Internet or other contactless transactions.

5. If the cardholder has confidence or doubts that the PIN-code has become available to third parties, it is necessary to immediately apply to the Bank for blocking the payment card and re-generating a new PIN-code via the servicing SST.

6. The SMS notification service allows the cardholder to specify any amount and receive an SMS message in case of authorization of transactions for the given amount or more. Taking into account that payment card operations are in most cases performed after authorization is received, the cardholder is able to effectively and in real time inquire about any authorized operation. The service is especially important for preventing the use of a payment card for fraudulent purposes.

7. When using a payment card in an Internet environment, the cardholder should pay attention to the presence of a "lock" in the corresponding browser field, the Secure Sockets Layer (SSL) or Secure Web Site record indicates that only the cardholder and the merchant can view payment information (details).

Fraud prevention

1. In order to prevent possible fraud by the payment card, the Bank may automatically block payment cards or transactions if the transactions performed by them, according to the Bank's internal criteria, are considered medium or high risk.

2. In case the cardholder confirms that he has performed an operation that serves as the basis for the Bank to suspend the payment card or transactions, the Bank, at the initiative of the cardholder, can unblock this payment card and transactions.

Security of card operations

Maintenance of a payment card

1. The cardholder must keep the payment card in a place inaccessible to others and be cautious with the card, especially in public places.

2. The cardholder should not increase their authentication limits without strict necessity, as the authentication limit reduces the risks arising from unauthorized use of the card by others.

3. When making payments or cash withdrawals, the cardholder should not hand over the card to anyone other than the appropriate employee (cashier).

4. The cardholder should not entrust their payment card to any other person. If necessary, additional cards linked to the same account should be ordered for them.

Use of payment card via SST

1. When performing a transaction through an ATM or other self-service device, the cardholder should pay attention to the appearance of the device, the card slot, and the keypad. If there are foreign devices, surveillance systems, wires, or any other suspicions, the Bank recommends using a different ATM or self-service device.

2. The cardholder should avoid using ATMs and other self-service devices in dark and deserted areas, especially if suspicious individuals are nearby.

3. When using ATMs or other self-service devices, the cardholder must enter the PIN code in a way that it is not visible to others. The cardholder should not accept offers of assistance from third parties to withdraw cash from the card.

Use of payment card at points of sale

1. When performing a transaction at a trade or service point, the cardholder is obliged to verify the transaction amount and other conditions of the receipt.

2. When making payments at trade and service points, the cardholder must keep the payment card as much as possible within their attention. It is preferable that transactions are carried out in the presence of the cardholder.

3. The cardholder should not present the payment card for payment in suspicious places or on suspicious websites (for example, nightclubs, erotic and other dubious internet sites). This point is especially important when traveling to Eastern European and Asian countries.

4. When entering the PIN code at trade and service points, the cardholder must ensure that the entry is made on the POS terminal or its attached keypad. Entering the PIN code in any other way is prohibited.

5. If the cardholder has made a transaction at a trade or service point and immediately discovers an erroneous transaction and is promised it will be corrected later, the cardholder may:

5.1. Refuse to sign the receipt,

5.2. If the receipt has been signed, demand a refund transaction and sign a new receipt for the correct transaction.

The procedure and conditions for returning the card in case of card account closure

The procedure and conditions for returning the funds remaining in the account after the card account is closed

Information security systems applied during payment card transactions

Provision and activation of the card

1. the payment card and the pin-envelope are provided to the customer by courier (postal) service at the address indicated by him/her, and in cases specified in clause 3.3.4 of these rules - also in person at the head office of the bank. the customer accepts that in case of remote issuing/re-issuing the payment card or the additional card, the payment card cannot be handed over to another person under a power of attorney issued by the customer.

2. the debit (settlement) card is sent to the address specified by the customer within no more than 9 working days after submission of the application-offer and the necessary documents in the event of acceptance of the application-offer by the bank. if the customer establishes an additional precondition for the issuance of a payment card (e.g. the provision of a credit line), the period specified in this clause is extended commensurate with the time limit for making the relevant decision. in case of remote issue/re-issue of the payment card or the additional card, the payment card is delivered to the customer upon payment of fees specified by the bank tariffs thereof.

3. the credit card is sent to the address specified by the customer within no more than 12 working days after submission of the application-offer and the necessary documents in case the bank accepts the application-offer.

4. in the absence or inaccessibility of the customer, the courier (postal) service returns to the bank a payment card and/or a pin-envelope. in this case, the customer should contact the bank (customer service center) and inform about the preferred method of obtaining a payment card and/or pin-envelope, while the customer can order the re-delivery of the payment card and/or pin-envelope according to the tariffs of the bank or receive it in person at the head office of the bank.

5. re-delivery is carried out within 9 working days from the date of making a call to the bank, and in the event the customer is found absent at the specified address upon re-delivery, the bank liquidates the returned payment card and/or pin-envelope.

6. the customer may receive a payment card and/or a pin-envelope at the bank's head office within 3 months from the 5th working day following such call. upon expiration of the specified period, the payment card and (or) the pin-envelope are liquidated.

7. the bank may send a payment card and/or a pin-envelope to the bank's branches, having previously notified the customer thereof. in these cases, the bank sends a pin-envelope to the branches within the terms provided for by clauses 3.3.2 and 3.3.3 of these rules.

8. payment cards shall, for security reasons, be issued to customers in a suspended status, while non-personalized cards may in some cases be provided in an active status.

9. the payment card is activated after the customer receives the envelope with the payment card, within not more than one working day after performing all actions for activation specified in the envelope.